Poor communicators, unrealistic goals, tough environment to succeed - Sales DrFirst Employee Review

2.0
23 Jun 2014
Recommend
CEO approval
Business outlook

Pros

It is possible to succeed at DrFirst but the environment can make it very difficult. DrFirst is a good place to get started in the Healthcare IT industry. Many great people to work with.

Cons

There has been a lot of turnover in the last year (over 60%). I think that this is due to poor communication, lack of support and unrealistic expectations/goals. DrFirst is trying to grow rapidly but seems to be getting in the way of itself to grow. The sales teams have been growing significantly quarter by quarter but it's never enough and the goals are completely unrealistic. The core DrFirst products are excellent and the key drivers for revenue but there is constant push to sell new products that are no where near ready for prime time. DrFirst seems far too concerned about bringing in money today rather than treating customers and employees fairly and focusing on long term growth. Product managers are under too much pressure to release a product before it's ready and then get beat up when there are issues.

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DrFirst Response
11y
Thank you for your feedback. As we have grown rapidly over the years to scale our organization for success, in the past our priority and focus was placed more on creating innovative products in advance of the market. We hope that you can see that we have been actively working to improve communications, invest in growing our employees and managers professionally, and helping people be successful. Change can take time, but it happens faster if everyone does their part to make the company a better place. We encourage you to give specific suggestions to our HR team or head of corp comm so that we can talk with you about what we are doing to address your concerns. Thanks for being part of our team, we encourage you to be the change you want to see and help us make it a world class company.

Explore other reviews about DrFirst

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Great experience, team, and opportunity

Cons

None as of yet, have not been here long enough

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DrFirst Response
3d
Thank you so much for sharing this! We're thrilled to hear you're having a great experience so far. Our internship program is something we put a lot of heart into, and it means a lot to know it's coming through. We hope the rest of your time with us is just as rewarding. Welcome to the DrFirst family!
2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Remote Work - Cool tech stack - Some great individual contributors

Cons

Personally, I definitely had a '1 star' worthy experience at DrFirst due to the toxicity of the leadership I interacted with. However, I was hesitant to actually rate DrFirst as a '1 star' here since my experience was limited to the cyber security team, and I don't think it's fair to suggest that all of the various teams within DrFirst are the same way. In my situation, I first encountered some of this toxicity on my 4th day at the company - where I was pulled into a 1 on 1 with senior security leadership, who proceeded to go on somewhat of a tangent about previous security personnel at DrFirst who they had terminated, and explicitly told me they had a '3 strike policy' and suggested they had no problem letting me go in the event I reached this ambiguous '3 strike' threshold (which was never defined). It's worth mentioning that I'm very aware that if someone doesn't do their job > they will eventually get terminated, that's a pretty widely accepted notion. But hearing these comments just 4 days after starting was pretty shocking. I was hoping this was somewhat of a one-off too, but this kind of language and management style that I perceived as heavily focused on termination risk and negative consequences rather than coaching and development persisted in just about every 1 on 1 over the course of the next month, which led me to realize I should probably get out sooner rather than later. In addition to some of this behavior directed towards me, senior security leadership would also regularly make questionable/not-so-positive comments in passing about broader company leadership (e.g., technology leadership) - in our 1 on 1s. I wasn't sure how to respond to some of these comments, but they were also somewhat of a theme in a lot of our 1 on 1 interactions. Another kind of crazy thing I experienced while at DrFirst was security leadership's use of Claude. I'm very pro-AI in the workplace setting (especially in the security engineering setting), but the way in which security leadership would try and leverage Claude and interpret Claude output was pretty shocking. In one instance, a security concern was escalated (by senior security leadership) based largely on Claude output. After additional investigation by individual contributors on the team, the issue was determined not to be a real security incident and appeared to stem from a misunderstanding of the model's output. That experience raised concerns for me about how AI-generated information was being evaluated before operational decisions were made and was just generally pretty wild to witness first-hand because of how trivial the hallucination was to decipher once individual contributors on the team actually saw what was going on. So, take the 'AI-first' attitude that is advertised with a grain of salt, as some of what is actually going on behind the scenes is kind of wonky. I want to emphasize one more time that I don't think my experience at DrFirst represents the company at large, and that I think there are tons of great individual contributors at DrFirst. My immediate counterparts on the security team were genuinely awesome to work with (veryyy smart and kind people), and my encounters with HR, IT, and other teams at the company were also really positive. Unfortunately, the immediate security leadership (composed of 1 VP at the time of posting) made my time here pretty unbearable, which resulted in me accepting an offer at another firm just 6 weeks after my first day.

1
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DrFirst Response
3d
Thank you for taking the time to share this feedback. We're genuinely glad to hear about your positive experience with HR, IT, and your immediate teammates. This reflects the culture we work hard to build across DrFirst. We take feedback about leadership culture seriously, and the concerns you've raised about management style, communication, and psychological safety are not ones we take lightly. While we're not able to speak to the specifics of any individual's experience, we want to be clear: a management approach centered on the threat of termination rather than coaching and development is not aligned with who we want to be as an organization. We're committed to creating an environment where every employee feels supported, respected, and set up for success from day one. That includes holding our leaders accountable to those same standards. Thank you again for sharing your experience. If you'd like to discuss this further, please reach out to hrsupport@drfirst.com. We hear you, and we're using this as an opportunity to reflect.
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