employer cover photo
employer logo
employer logo

DriveTime Automotive Group

Engaged employer

An Okay Place to Work for a Short Time - Customer Service Representative DriveTime Automotive Group Employee Review

3.0
2 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Decent amount of training to prepare for the role. The benefits are nice.

Cons

Not as many opportunities to grow. Managers constantly changing. Had a new manager nearly every month. Miscommunication between departments at times. Would get push back from other departments such as accounting when needing help. Didn't like that they did not offer more options to their customers for help during the pandemic.

avatar
DriveTime Automotive Group Response
4y
Thank you for taking the time to write a review of your experience as a Customer Experience Representative. Your role is very important to our customers and business to best assist our customers with their auto and loan inquiries. In order to best service our customers, we want to make sure our employees are well prepared and equipped with the proper training and resources. Glad to hear you were set up for success! One of our many perks that we offer our employees is the opportunity for growth and development. We provide coaching, training, and regular feedback to guide our employees to the next phase on their journey with the DriveTime family. Sorry to hear that this was not your experience. During the COVID-19 pandemic, we understood the vast and significant impact the pandemic had on everyone, including our customers. We exhausted every effort and did our best to mitigate the effects as much as we could. For our customers, we stopped any repossessions nationally and expanded our payment extension rules to assist them during this crisis. We continued to work closely with our customers and to provide assistance along the way. Since we parted ways, we wish you the best in the next phase in your career.

Explore other reviews about DriveTime Automotive Group

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Always busy, good pay, decent hours

Cons

Upper management regularly rolling out new initiatives that hinder dealerships ability to sell.

avatar
DriveTime Automotive Group Response
1w
Thank you for sharing your experience as an Assistant Manager. We're glad to hear you enjoyed the fast-paced environment, competitive pay, and work-life balance the role provided. As our business evolves, we're continually looking for ways to improve processes and better serve both our customers and employees. Feedback from team members helps us evaluate these efforts and identify opportunities to enhance the experience for everyone involved. Thank you for sharing your experience, we wish you all the best in your future endeavors.
2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

It use to operate like a startup. Flexible with the right management. Outings can be fun, but most of the fun has been laid off or budgeted out. Red tape, metrics, favoritism, and budgeting ruined everything. I miss what it use to be.

Cons

They have let go at least 50% of IT, and another 20% have left on their own if not more within the last year. The good old boy club is very strong, was told there's no where to move up. Years in a row never having any actual achievable goals to show accountability for promotion. They are running out of technical knowledge and the only one's who are staying are those who've been there for a long time, only. Even some of those are getting laid off unexpectedly. Having connections outside of work seems to matter more than skill or contributions wether that's code or hours spent. Be wary of applying here, they are running on a skeletion crew on just about every team, this was not the case a year ago. What's left is not the biggest contributors or most impactful team members. Once the CTO (Greg) left, it all started a shift, a little over a year ago. No sense of ownership on any of the teams, while every team is so fragmented. One could be implimenting something affecting the whole company and get laid the same day.

avatar
DriveTime Automotive Group Response
1w
Thank you for sharing your experience as an Engineer. We're glad to hear you enjoyed the entrepreneurial spirit, flexibility, and relationships built during your time here. At the DriveTime Family of Brands, we're committed to creating opportunities for growth through regular career conversations, internal mobility, leadership development programs, and transparent performance expectations. We also work hard to foster a culture where team members can share ideas, make an impact, and collaborate across teams. Thank you for sharing your experience, we wish you the very best in your future endeavors.
See reviews by: Helpful|Rating|Date|All