Pros
The Internet Sales Department provides a competitive environment amongst agents. Transparency is key when showing you their direction for the department and you are able to see where you rank on a daily scorecard based on the departments monthly metrics. Management is always looking to find ways to encourage agents as well as train on missed opportunities for both top and bottom performers alike. Management is open to suggestions to help build a positive environment where everyone can have a more pleasurable daily work experience. Promotions into management positions has to be earned, not just given to a top performer. Personal growth is assisted by feedback from direct supervisors as well as management throughout the company. The exposure allows other to move or transfer throughout the company.
Cons
Quick growth (tax season) can affect the personal attention you receive from management, but that is expected in a fast paced environment where your Senior or Supervisor can also be juggling more agents and responsibilities.