Pros
Good regional company president, area director and manager. They are committed to the customers and employees.
Cons
Top management is not committed to employees. Too much red tape to get through to get the job done quickly, efficiently and correctly. Too many layers of management cause important communications to drop into the black hole of , "I never got the memo." Benefits cut, pensions cut. Horrible HR (outsourced). Pay is stable but you are expected to work many more hours for the same pay. It's normal for salaried folks (who are not part of management) to work 50 + hours a week with no additional compensation. Employees have so much on their shoulders, and are under so much pressure that I expect many more will suddenly leave or retire. No transparency with changes that affect employee or retiree benefits.