Duke Health IT jobs.......mediocrity all the way - IT Analyst Duke Health Employee Review

1.0
8 Sept 2008
Recommend
CEO approval
Business outlook

Pros

Good benefits, flexible schedule, that is it.

Cons

Very underpaid as compared to other IT shops in the area. The HR department's rules and regulations as they relate to promotions and salary in addition to our performance evaluations not having any effect on our salary, makes it almost impossible to get ahead. Basically, if you come to work for a particular dept, and you work your fingers to the bone, and get performance reviews that show this, you will still only get the same pay increase as everyone else....usually a paltry 3 percent per year. As to promotions within your group/dept, not so much. There are basically two job categories...IT Analyst and Senior IT Analyst. Unfortunately, the number of Senior IT Analysts is limited to a certain number per group. So, if I were to come into a group already with the allowed number of Senior Analysts, and worked my butt off for 5, 10, 15 years (assuming nobody left), I would never get promoted. Really the only way to get a decent pay raise is to go to another dept, and the increase you receive here is also limited to 10 percent more than what you are making now. This basically prevents any of our lower echelon staff (help desk,etc) from following the natural progression to Desktop Support as the hiring manager cannot pay them what the position is calling for! As such, we have an environment which does not encourage promotion from within and has a high rate of turnover.

Explore other reviews about Duke Health

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The best place to work, supportive management

Cons

No cons a great place to work

3.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It's a pretty good starting point if you are wanting to get your foot in the door working on the administrative side of healthcare. Engaging with patients can be very rewarding and if you enjoy customer service (especially hospitality or food service) this can be a great role that feels similar to interacting with patrons, but you don't have to work weekends, there's very good benefits, and you don't have to work 12 hours a day.

Cons

There are a lot of issues both with Duke Hospital and the Eye Center itself. Duke University Hospital is on the college campus so you will have to pay for parking. You aren't paid well, even with the $20 minimum wage increase, it's still only about $40,000/year but with having to pay for parking... even the cheapest garage at $95 a month, that's $1,140 a year gone from your check. There is no "free" parking even close to the hospital, so they really screw you there. The Eye Center has struggled with processes in the clinic and management is run ragged. There are too many employees that don't care much for the job they are doing and Duke makes it incredibly difficult to hold those employees accountable and for management to make proper layoffs.

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