Pros
The only pro from this company is a CS rep named Mark Horgan - he is a real human being working in a robotic world. He made an effort to connect like a human being does opposed to the other CS reps who follow a script and do not care about actually serving customers
Cons
This company is greedy AF and they will continue to be. For a Non-Profit to be grossing over 3 million dollars per year and is continuing to grow, it's amazing how this comapny charges the amount they do for tests and rescheduling tests. Walt MacDonald, the CEO, is living way more comfortably than any non-profit CEP should be living, especially in education. It's hard enough to be a teacher and get paid a BS salary only to have to spend hundreds if not thousands on exams to continue to be a teacher. The greed of this company and its executives are part of the ever growing problem in education.