Was once great, now on the verge of collapse - Manager EVERSANA INTOUCH Employee Review

3.0
28 Mar 2025
Recommend
CEO approval
Business outlook

Pros

- There are some truly amazing people here who are great to work with. - Most employees are competent at their jobs. - Pay and benefits are goods for an agency. - Truly an inclusive environment where you can be yourself. - Processes are well-defined and usually help get work done. - Leaders at all levels care about the work, even if they're forced to make some hard decisions due to budget and business.

Cons

- The acquisition by a venture capital group has led the company into a downward spiral of budget cuts and a toxic culture. - Major layoffs happen twice a year. - Billing is the only metric they care about. If they don't have work for you, even for a short time, get your resume in shape. - The people who get ahead are no longer the best performers. Now, people yell and blame everyone so they can look like they're on top of things. People who throw others under the bus get multiple promotions, while genuine problem solvers are blamed and let go. It's a shame because the company used to be a place where people looked out for each other. - To survive in a changing market, the company will vastly oversell capabilities and sell products that don't exist or projects that are impossible to deliver, often outright lying to clients. Sometimes, we can deliver the impossible, but sometimes, it truly is impossible. 60-70 hour weeks are possible—while you're being reprimanded and berated for a promise someone else made.

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EVERSANA INTOUCH Response
1y
Really disappointed to hear this, and would welcome the opportunity for you to sit down with any member of the leadership team to work together to make your experience better.

Explore other reviews about EVERSANA INTOUCH

5.0
22 May 2025
Recommend
CEO approval
Business outlook

Pros

EVERSANA INTOUCH was a great experience

Cons

I have no complaints about my time here

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EVERSANA INTOUCH Response
1y
We always love to hear that people loved their time with us. Continued success in all that is ahead!
1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people on my team

Cons

Terrible client management, expectation is to work and be available 24/7, company operates from the bottom levels - what is leadership even doing? Toxic all around

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