Do Not Work Here - Anonymous employee EXL Service Employee Review

1.0
16 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the people were cool. I had cool peers, but I don't have any positive comments to add here other than that.

Cons

There is an extreme lack of diversity. If you are not an Indian Male, you will not succeed here. There are a FEW women of SVP and above level (mostly Indian), but they are treated as secretaries to keep notes and create presentations. Senior management does not speak highly of these women and this includes the one woman at executive level. HR staff in the US is the worst. Rarely can you get anyone on the phone, unless you have their mobile because though there isn't a "work from home policy", many do not come into the office. There is very high turnover in HR, so I would not be surprised if many are not interviewing to leave. The head of HR does not seem to care enough to do ANYTHING about this. There always seem to be talk of cutting budgets, slashing bonus, and pay increases. Yet the CEO and senior management team make NO EFFORT to lead by example when it comes to their own bonus, travel and expenses.

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5.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Very good company on good path

Cons

Nothing at all that I can think of

1
1.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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