Attention - It's an outsourcing/staffing firm & certainly not a consulting firm. - Consultant, Decision Analytics EXL Service Employee Review

2.0
24 Oct 2014
Recommend
CEO approval
Business outlook

Pros

1) Clients are major/big firms. 2) Promotions usually occur in time if the performance is good. 3) Good people to work with.

Cons

1) Staffing - From day one you get staffed at a client site you would hardly ever get to visit EXL office for anything, its almost non-existent. And once staffed with a client, rotations to other clients is very less common. 2) Individual Performance - Your performance review entirely depends on client feedback since you have virtually no work related connections with the company seniors itself. 3) Expanding Business - New projects sales pitch being done for bad quality assurance work in the name of analytics consulting, majority of the new work is documentation(yes, work includes customizing word fonts, size, charts etc) 4) Finance Department - Expenses are never approved on time, you end up spending/owing $3k-$4k every month to the firm pending usually another month until you get it back. 5) Travel - If you want to flyback to your base location every weekend, have a good reason to get flights every time or else you ll end up staying at the hotel in a remote area(since hotel budget is low).

Explore other reviews about EXL Service

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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