Great Money, good coworkers ....Poor Management, Untrained Host - Server Eataly Employee Review

3.0
21 Jun 2019
Recommend
CEO approval
Business outlook

Pros

Great Money, Moderate Hours, Hard working Servers, Cooks , Backwaiters.

Cons

Poor training for host; they are often young and don't know how to rotate tables well. Restaurant is often short staffed (especially at lunch) and then managers wonder why there are bad yelp reviews (Hint: Too few servers + huge/ unfairly portioned sections (thanks tip pool!!) + too few poorly trained managers = UNHAPPY GUEST). Restaurant is also often out of multiple beverages at a time as well as supplies. The family meal is decent but its truly a coin flip if its gonna be good or make you sick.

Explore other reviews about Eataly

5.0
2 Jan 2026
Recommend
CEO approval
Business outlook

Pros

great part time job and very organized

Cons

Cound say it had any cons

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent community and work environment, huge team so you’ll definitely meet some interesting people. Good for gaining early experience in the restaurant industry

Cons

Volume is unpredictable and inconsistent, so you have to be prepared to either be in the weeds with minimal assistance from management or ready to idle for 3 hours with two walk-ins per hour and no reservations. And the tourists are exceptionally insufferable here

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