Not as good as they make it out to be - Sales Associate/Cashier Eataly Employee Review

2.0
13 Jul 2021
Recommend
CEO approval
Business outlook

Pros

Employee discount Location (Central Toronto) Free lunch/dinner (if you are NOT vegetarian which I am so for me this isn't exactly a pro) Benefits are great if you opt in.

Cons

Management (they are either bullies or super passive), the managers don't follow basic things. they schedule you for shifts that you told them you can't work and then expect you to work them no matter what reason it is. HR: The HR people are bad and are there to not help you but protect bullies and incompetent managers. Pay: the pay is really low for the amount of work and level of service expected. People are very crappy especially through the pandemic and you are expected to do it all without any issues. Employees aren't appreciated. The free lunch/dinner sounds great but is not inclusive of vegetarians/vegans.

Explore other reviews about Eataly

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing managers who listen and care for their employees

Cons

None! Best job I’ve had and would work there 100% hands down if I still lived in the city. It gets insanely busy but it comes with the territory

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent community and work environment, huge team so you’ll definitely meet some interesting people. Good for gaining early experience in the restaurant industry

Cons

Volume is unpredictable and inconsistent, so you have to be prepared to either be in the weeds with minimal assistance from management or ready to idle for 3 hours with two walk-ins per hour and no reservations. And the tourists are exceptionally insufferable here

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