Friendly team and steady work - Customer Service Representative Ecampus.com Employee Review

The people around me are professional and respectful, which makes for a good work environment. The training provides a solid foundation and prepares new hires for common customer situations. The compensation is fair for the effort required. I always know what's expected of me, and the workload is manageable most of the time.

Certain periods bring a surge of inquiries, which creates a bit of pressure for a while.

The core selection of products is solid when they are actually stocked properly.

-The real issue is that people were pushed into management with no real understanding of how to lead. -Managers are making operational decisions with no prior experience training others or handling responsibility at this level, and it shows in every choice. -Decisions seem to come from guesswork or favoritism, while staff doing the actual work deal with the consequences. -The chain of command is completely unclear because directions are constantly changed or contradicted by different managers within the same day. -The entire store operates in a constant state of uncertainty since no one can trust that instructions given today will still apply tomorrow, making it extremely difficult to function effectively.