Pros
Eckoh is such a lovely company to work for. The team in the contact centre are so friendly and supportive, both in office and remote workers work together and maintain such a nice line of support. Team leaders and coaches are so great with the team, consistently available to support you no matter how long you have been working with each system you use or each client you deal with. The Eckoh contact centre team have such a nice friend/family atmosphere, even though many of us work remotely, and where possible Eckoh makes it easier to meet your coworkers and managers in person with seasonal events, valuing the presence of remote workers too! Training for each client is thorough and support doesn’t cease when you start taking calls. Overall Eckoh have a lovely supportive culture where you never have to feel stuck or on your own with a problem.
Cons
Being a contact centre agent is quite a high stress role, where days get busier and technical issues occur it can be quite difficult to maintain you workflow and stress levels. Calls are back to back and you can often get quite unlucky with rude/angry customers which do add to this. You have to be very vigilant on how long toilet breaks/mental breaks last due to KPI’s, however this is all also just the nature of the role and management will typically do what they can to be flexible on particularly bad days. The only other thing to be aware of is blackout periods for annual leave where time off cannot be booked during half terms/busy periods,