Customer Service Agent I - Remote - Customer Service Agent I - Remote Ecolab Employee Review

3.0
9 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Paid training, equipment provided, work at home, benefits (costly, not the best but better than nothing). Huge company with lots of room for advancement once you've worked at Ecolab in your hired position for 6 months or more. If you're fortunate to have a supportive supervisor, your experience working at Ecolab will be a positive one.

Cons

Micromanagement. Pushed to meet unrealistic goals like providing excellent customer service in 135 seconds or less. Mixed messages from supervisors and help line, both providing different answers to the same questions. Continual changes to procedures. Lots of angry callers who have been either been transferred all over the company or been promised resolution but are left hanging. Expected to take on more work and training without added compensation. Getting a Monday, Friday or holiday off is next to impossible. Requests must be made as far as 6 months in advance and even then, you're lucky if you get the requested time off. Must get current supervisor approval to apply for another, even unrelated, position within the company. New paperless policy, meaning nothing hanging in your work area to use as reminder or guide to procedures and no use of personal notes to refer to either (must use online procedure manual and hope to use the right key word to quickly search topic you need help with).

Explore other reviews about Ecolab

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good place for development from within

Cons

A lot of miscommunication and crossed wires on some functions.

2.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

The actual coworkers and team members are great. Everyone is super supportive and just trying to help each other out.

Cons

Management: There’s a huge disconnect between upper leadership and the people doing the day-to-day work. Goals and priorities change constantly with very little communication, and it often feels like micromanagement takes the place of actual guidance. Work-Life Balance: The workload is completely unsustainable. You’re expected to handle an overwhelming amount of work, but you aren't given the resources or staffing to actually get it done without burning out. Expecting people to constantly work over their hours has become the norm. Lack of Growth: Career progression is pretty much non-existent. Promises of promotions or career development are thrown around, but they rarely actually happen. There’s no clear pathway to move up, so it’s easy to feel stuck and stagnant.

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