The culture is not THAT great - Support Staff Edward Jones Employee Review

3.0
20 Dec 2023
Recommend
CEO approval
Business outlook

Pros

There is a great sense of comradary among associates to help and appreciate one another. Many of the General Partners are very kind, approachable individuals who see their roles as providing the right support so their team can be successful. This type of leadership trickles down to all levels and makes for happy, hard working teams.

Cons

However, in stark contrast to these empathetic leaders are the imposter leaders who talk the talk of being in service to others, but in reality are only out for themselves. Jekyll and Hyde. These General Partners talk the Jones talk well, yet treat their teams terribly by not respecting personal time off, expecting people to read their minds, changing their minds and then gaslighting others by claiming they got the information wrong, and demanding that Teams revolve around them. These leaders aren't looking to support but to rather use associates to climb on their backs to look good for those outside their team. I found it painfully ironic to be working at a firm that has won "best of" awards and yet be subjected to toxic leadership that kept me in survival vs thrive mode.

Explore other reviews about Edward Jones

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great starting pay, good training

Cons

I did not find any cons

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Holds firm to its conservative investment philosophy.

Cons

The firm has been behind the times for decades. It is great that they are finally trying to get up to speed, but the rate of change is not manageable. There has been a high turnover in support staff and it's hard to get accurate information when needing support. It also seems like they have lost their original focus of being the local friendly financial advisor in your backyard and being accessible to the masses. The focus has shifted to high-net-worth individuals and catering to the wealthy. I've watched several advisors get pushed out because they expressed concern and needed support they weren't receiving. When hired as an advisor I was told I'd receive all of this wonderful training of what to say and how to overcome objections and did not receive any of that training. Most of the training is a high-level overview with homework of figuring it out on your own time. In order to be successful as an advisor at Edward Jones, you need to plan on working 80 hours a week for at least the first five years at the firm with little to no support.

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