A bias for customer empathy and customer success - everyday! - Anonymous employee Egnyte Employee Review

5.0
2 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Remote work - Culture of customer success across business functions - Culture of strong product innovation - Use your own product everyday (you feel the customer's pain) - Right and relevant information shared by management - Transparency across the organization - Approach anyone with a question or a problem; Collaborative problem solving - Quarterly all-hands with strong guidance from management

Cons

Cannot think of any at this moment

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Egnyte Response
1y
Thank you for the review. We are so glad that you enjoy working at Egnyte. Egnyte’s future is very bright. We invite you to recommend someone you know to apply for one of our open positions.

Explore other reviews about Egnyte

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Culture is real. Great product

Cons

Classic growing pains of a successful SaaS company

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Egnyte Response
11h
Thanks so much for taking the time to share this! We're really glad to hear you're enjoying your experience at Egnyte. It's been an incredible stretch for us - celebrating nearly 20 years, growing to over 1,200 employees globally, and so much more. The momentum is real, and the best is yet to come! - HR Team
2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and great people to work with. The product itself is a great and superior product.

Cons

No training. No pipeline. No real support for SMB. You are basically a glorified SDR. Any real leads come from events or if you have good install base accounts. Hardly any good inbounds come and and if you do get a good and decent size inbound, they take it away from you to give to a mid-market rep. The juice isn't worth the squeeze. If you don't mind constantly grinding, go for it. Otherwise, I would recommend looking else where.

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Egnyte Response
11h
We're troubled by what you've shared, and we want to be straightforward: this isn't the experience we want anyone to have. We'd like the opportunity to understand the full picture and make it right. Please reach out to hr@egnyte.com - your privacy will be protected, and we'll take what you share seriously. - HR Team
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