Do better - Customer Service Representative (CSR) Elevance Health Employee Review

Flexible work environment, Manager is very informative, Other departments are eager to assist in my learning process of my new role, and Co-workers have a team oriented mind set.

Have not experienced any cons to my jobs at this time.

Competitive pay compared to many similar positions in healthcare and care management. Relatively flexible schedule, which can help support work-life balance. Excellent employee benefits package. Opportunities for professional growth and advancement within a large organization. Strong potential to build valuable experience in care management and healthcare coordination

Training and onboarding are insufficient, making it difficult to feel fully prepared for the role. Although the company frequently emphasizes that family is a priority, that philosophy applies more to members and clients than to employees and their families. Lack of investment in developing and properly training managers and leaders. Employee retention seems to be an ongoing challenge. The workplace culture does not consistently reflect the values that were communicated by the organization.