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      Elevate

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      Elevate reviews

      Directionless, clueless, bloated, strange communication culture - Software Engineer Elevate Employee Review

      2.0
      2 Dec 2023
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Team members are friendly and intelligent enough. Despite the company being distributed across many time zones and cultures, teams interact and communicate well enough with one another. Software development cycles are extremely structured and expectations are laid out.

      Cons

      The structure supporting the software development cycles causes team leaders to be incredibly inflexible. Managers seemed adverse to making any changes as they were afraid about how this would impact their reports. This struck me as a great example of Goodhart’s Law – metrics becoming targets and ceasing to be good metrics. The software teams use an overly complex, strict, and inflexible "agile" development process. Upper management does not understand some of their own products. Marketing uses buzzwords for technologies they don’t actually have (smoke and mirrors) and management does not seem willing to make the investment required to actually implement these technologies. The company felt directionless. There was a strange and pervasive communication culture. My colleagues were unwilling to write substantive messages in chat, rendering MS Teams an absolutely useless tool. Now that I work for a real tech company, I look back in absolute shock of how things were run at Elevate.

      avatar
      Elevate Response
      2y
      Thank you for the review. Our management reads Glassdoor as a way to authentic and transparent feedback. Where it might appear helpful, we like to respond with our view. Liam Brown our CEO read and responded to your insight "Thanks for your feedback. Being clear-eyed, we agree that we needed to make choices a few years ago, and we hope those people who separated from the company felt respected as they moved on to the next step in their careers. We believe we’ve reaped the benefits of making those tough choices. In 2023, we successfully pivoted to profit, achieving 10% EBITDA as we’ve grown revenues to $100m. We sustained our investment in software, which is important to our strategy, and made progress in implementing our proprietary AI software into our services. This resulted in us onboarding over 10 new enterprise ELM software customers this year. We will keep trying to learn and improve." Elevate encourages direct feedback at any time either to our global People Team Pops@elevate.law or to me directly, Joyce Thorne, Chief People Officer at Joyce.thorne@elevate.law.

      Explore other reviews about Elevate

      5.0
      8 Feb 2026
      Medical bill reviewer
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule. Work-Life balance. Monthly training topics.

      Cons

      Sometimes break in communication can occur with case load assignments.

      avatar
      Elevate Response
      3mo
      Thank you so much for this wonderful review! A 5-star rating after three years carries REAL weight, and it means a great deal to us! Flexible schedules, genuine work-life balance, and regular learning opportunities are things we want to be table stakes at Elevate. Hearing that they're consistently part of your experience tells us we're getting the fundamentals right. The communication gap around case load assignments is a fair flag: even one breakdown in clarity can create unnecessary stress, and that's worth fixing. We're reviewing how assignments are communicated to ensure all Elevaters always have what they need to hit the ground running.
      4.0
      17 Mar 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Contact of work was decent but not particularly challenging. Schedules were unpredictable because of client demands but overall could be managed if one was OK with 12 hour days.

      Cons

      Celebrate heroism versus day-to-day smooth operation. Made people believe the only way to get recognized was to commit unnatural acts

      avatar
      Elevate Response
      2mo
      Thank you for a review that is both generous with the stars and honest about the experience. The distinction you've drawn between celebrating heroism and rewarding consistent, reliable performance is one that gets to the heart of how well meaning recognition cultures can go wrong. That's not the culture we want to build, and your feedback is a useful mirror. We’re examining how recognition and rewards are structured at Elevate to ensure that steady, high-quality contribution is valued as much as crisis response. Your advice to management is noted, and taken seriously.
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