Pros
The paycheck is required by law.
Cons
A 15 minute breaks not allowed. B We are misled when interview so this job is really for people that like finding forms and then finding tedious info to fill out forms that have nothing to do with tech support, as soon as each and every call comes in while the person calling waits and waits, C then this company will never provide us with smooth efficient forms to help us so we have to figure out how to help someone that calls while we do other work for filling out forms this is draining work. ...So we have to do tedious work finding forms, then finding the info for the forms, then asking the caller questions that have nothing to do with helping them but tedious draining forms are the most important thing here... D while the customer has to wait we do work that ends up draining us because it is tedious and stress trying to work with inefficient processes for each and every form for each and every call. E This is unfulfilling tedious work that is painfully hopeless and draining by the end of each day. F We are isolated and preferential treatment is provided to people that fit politics of Ellucian.