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Thank you very much for your candid feedback. I appreciate you taking the time to write a review regarding your experience at Email on Acid. As the CEO, I take full responsibility for your experience and I sincerely apologize that it was not positive. I don't ever want anyone to leave Email on Acid and say it was a waste of their time. That is not fair to anyone. I will certainly reflect on your feedback to see how I can provide a better experience for our current and future teammates.
I also understand that everyone is not a perfect fit in our culture and it has changed significantly over the past couple of years. Since joining Vistage (an Executive Coaching Organization) 4 years ago, I have realized the importance that the culture plays in the success of the organization and with my teammates. Through this coaching, it has become clear to me what I want our culture to be and what I will not allow within the organization. We’re regularly talking about our culture and working together to bring the vision to reality. Developing a great culture is a journey, not a destination.
I want Email on Acid to be an honest, trustworthy, open, collaborative, fun and inspiring environment. It's a place in which we speak for ourselves, search for truth, assume positive intent, own our mistakes and where everyone has the opportunity to learn and grow - both personally and professionally. We listen to understand. We are diverse and inclusive.
What I don't want it to be is a place where people lie, steal, cheat, think they are better than others or talk negatively behind each other's backs. I believe talking negatively behind someone's back is the single, most destructive thing to a culture. If you are talking negatively about someone to another colleague, it immediately erodes any trust between those two individuals and across the organization. That distrust spreads like a wildfire and I cannot allow that to happen at Email on Acid.
I am certainly not perfect. I take complete ownership in my mistakes. My promise to my colleagues is that I will always reflect and learn from those mistakes. I have that same expectation for everyone within the organization. Is everyone going to always like me or agree with my decisions? Absolutely not. It's not my job to be everyone's best friend. As the CEO, it's my job to think about the organization as a whole and to professionally challenge people so they are constantly learning and growing. It's my belief that if I don't push people to be the best they can be and to challenge assumptions, I am failing them as a leader.
We try to do our best to explain what we stand for, what we promote and what values must be upheld in building our culture. We try to espouse what will erode culture and therefore what we can’t tolerate before someone is hired. Based on your feedback, we certainly have some work to do to make that more clear.
Thank you again for your candid feedback. It's feedback like this that will help us continue to grow and become a stronger organization.
