3.0
3 May 2018
Former employee, less than 1 year
Overland Park, KS
Recommend
CEO approval
Business outlook
Pros
Training, Education, office, benefits, the overall office environment is good and people were genuinely nice. Technology was good. Lots of participant interaction by phone
Cons
High volume inbound calls, call metrics, most inbound calls are service calls from disgruntled participants but its a service reactive job that is to be expected. Micromanaging of day because of metrics