Customer Service Intern - Anonymous employee Entertainment Cruises Employee Review

Thank you for sharing your feedback. Our scheduling and call routing process is a bit confusing at first so I apologize that it was not explained in depth with you. We are currently working on a better system to ensure that each shipmate understands these processes. I would welcome a conversation with you to find out how it was explained during training. You can reach me at bgurrola@entertainmentcruises.com. -Benia Gurrola, Contact Center Director