Young Company in a difficult position that makes it hard on employees. - Inside Sales Entrata Employee Review

1.0
27 Dec 2012
Recommend
CEO approval
Business outlook

Pros

Young company with potentially strong product. Free food sometimes. Usually good coworkers. Okay base salary. Good HR department, congenial. Okay benefits.

Cons

Very difficult work environment, at least in the sales department. Management has no sales experience, promotions based on seniority, regardless of performance. Several people fired or demoted without clear reason. No training for new employees. No transparency, decisions made behind closed doors. No open door policy. Hiring is based completely on gut reaction by unqualified interviewers. Extremely non-diverse sales department. This could be a plus or minus. Those who performed well were not recognized or rewarded. Those who did not perform were able to keep not performing for months. When bonuses did come, they were awarded based on drawings or luck. This job rewards non-performance, at least right now while things are so disorganized. So there is less pressure than a normal sales job, but no stability. Sales areas were very confusing, and leads were constantly being redistributed until no one seemed to have enough leads, but the company kept hiring, even while no one performed. They moved to Lehi right after I was hired. Really inconvenient for a Provo family to suddenly have a commute. I hope they can turn it around somehow, because the product is great and I enjoyed serving my customers. But the sales department is just not a safe place right now for anyone serious about a sales career.

Explore other reviews about Entrata

5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Culture and a product that actually works. They have raving fans as customers, which help a ton

Cons

The shift from bootstrap to VC funded came with the usual issues of turnover and culture shift

2.0
10 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have a pretty good group of team members. My mid-level supervisor is also easy to work with and supportive.

Cons

Entrata does not care about their employees, or even their products/services. This is made clear by insane workloads, exhausting meetings with escalated clients, and a “standard” 3% (if you are exceeding expectations and lucky) raise. I do moderately technical work that requires a decent amount of experience, as well as a client facing and internal leadership role, and I don’t make what is considered a “living wage” in Utah, even after years of working here. Execs seem to be having a great time partying at Summit with the most expensive celebrities they can book (Seinfeld, James Cordon, Tom Brady, Weezer…) but absolutely do not care about the uninvited staff who are working to support their client retention and their low-bar concept of product integrity.

3
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