Pros
Laid back office. Basic benefits. Sizeable PTO. Standard business hours. Clean facility.
Cons
When I was hired, I was brought in as a sales agent after being shown EpiQ's unique take at captivating a corner of the insurance market and the commission potential that their agents have available to them. What I was not told that upon being hired is I would be reduced to what they consider their IPR role where you would make nearly 200 outbound cold calls to customers who had no idea why you were calling from a submission they probably mistakenly filled out while web browsing. The source of these leads are from Everquote and while you could call them warm leads, most customers have absolutely no idea who you are. You're stuck in this role for an undetermined amount of time while only hearing excuses as to why you're not on the sales side yet. This part of the process is done as a way for the sales agents to quickly find the best rates within the network of carriers EpiQ works with. On the IPR side, you'll collect basic info from POP to drivers to the vehicles on the policy. You'll then send the customer over to a sales agent to close the sale. It's truly a unique setup and very beneficial to the sales agents, but again, I was hired to actually make the sales pitch, not scrub leads for eight hours a day. At no point in time during the interview process was I told that I'd be doing such tasks and it wasn't until I was completing my onboarding process that the role of the IPR would be the role I assumed at the start of my employment. I was told a number of times that I would begin my training in sales and that time never came. New hires came and went as they do in call centers, but oddly enough, some sales agents were placed directly into a sales role without going through the tedious cold calling phase. The company appears to be growing and the owner seems upbeat, but something internally seems off. They've started by adding Progressive as a partner, but don't have many "Choice" sales reps to field these customers (I believe we were all stuck making the calls on the other side of the floor). I can't put my finger on what is going on with the company, but I'd say they're looking to expand quicker than their resources would allow them to which is causing an unorganized mess from the top down. You're required to often come to "sales" meetings as well as meetings for the IPR role usually an hour before your shift and during this time, you're essentially on your time as the sales agents are salaried+commission and you're not compensated for your time or allowed to leave early on the days of these mandatory meetings. Your day will typically be 8AM to 5:30PM because of it. The attitude of the company is that you'll need to be an overachiever and use your own time to further your standing with the company.