Higher up provide no support - Maintenance Technician Equity Residential Employee Review

2.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The local teams in your building are often solid and communicate well

Cons

The company beyond your local team leave you out to dry and provide no support. The amount of work for what you are paid is in no way worth it. You are asked to be a jack of all trades and do it all. Yet paid as if you are an entry level worker.

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Equity Residential Response
5mo
Thank you for taking the time to share your experience and for your contributions as a Maintenance Technician with Equity Residential. We’re glad to hear that you had a positive experience working with your local team — strong communication and collaboration at the community level are incredibly important to us. We’re sorry to hear that you felt unsupported beyond your immediate team and that the scope of work and compensation did not feel aligned. We recognize how demanding maintenance roles can be and understand how critical it is for employees to feel supported, fairly compensated, and equipped to succeed. Feedback like yours is taken seriously as we continue to evaluate workload expectations, pay practices, and the support provided across regions. Thank you again for sharing your perspective. Your insights help us identify where we need to improve, and we wish you the best in your future endeavors.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
1w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Housing discount, strong portfolio exposure, opportunity to work across multiple communities, and valuable experience in a fast-paced leasing environment.

Cons

Management loves to preach “teamwork” until something goes wrong, then suddenly it’s every employee for themselves. Very documentation-heavy culture where certain managers seem to enjoy writing people up more than actually developing talent. Communication is inconsistent, accountability is selective, and favoritism is hard to ignore. Commission structure is shockingly low for the workload and expectations. Leadership often presents itself as organized and supportive, but behind the scenes there’s a lot of blame-shifting, targeting of employees, and policy confusion — especially regarding employee housing and lease transitions. My own experience at the end of my employee lease felt retaliatory and left a very negative impression.

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Equity Residential Response
1mo
Thank you for taking the time to share such detailed feedback about your experience as a Multisite Leasing Consultant. We appreciate your recognition of the opportunities for portfolio exposure, cross-community experience, and the fast-paced learning environment. Roles like yours require adaptability and strong relationship-building skills, and we value the contributions of our onsite teams. We’re sorry to hear that aspects of your experience, particularly around communication, consistency, leadership support, and trust, did not meet expectations. We understand how important it is for employees to feel supported, developed, and treated fairly, especially in collaborative team environments. Your feedback regarding communication between HR and onsite teams, management practices, and employee housing processes is valuable and helps highlight areas where we can continue to improve. We also encourage you to continue sharing your feedback with your HR Business Partner or through our confidential Call to Action Hotline, available 24/7 by phone at 800-231-5699 or online at CallToActionHotline.com, so concerns can be reviewed appropriately. Thank you again for sharing your perspective. Feedback like yours plays an important role in helping us strengthen the employee experience across our communities.
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