There is a perception of a disconnect between the corporate team and the front lines of the onsite teams. Metric based expectations are unrealistic when the goal of the team on the property is to honestly make it through the day without resident confrontation while adapting to limited budgets and staff reductions. I have honest, hard working, and devoted team members who often feel there is no winning in their role. They honestly care but do not feel rewarded for their efforts due to the lack of dedication from the management from above.