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Essential Engine

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Don't give them a try - Account Manager Essential Engine Employee Review

1.0
21 Mar 2019
Recommend
CEO approval
Business outlook

Pros

They other account managers as well as the client success reps were great. Good equipment and good support from accounting, IT and HR. The President, Dan...he is an amazing guy

Cons

Horrible upper management. I have never been told after asking for help, that I need to go and figure it out. Why have "leaders" if they cannot provide any sort of assistance, ideas, help. Be ready to make constant changes and they don't care to hear what's working and what's not. Rules can be broken but only if you are producing and are a robot to those higher ups

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Essential Engine Response
7y
First, we want to thank this individual for their feedback, and we are sorry you did not enjoy working at Five Star. Please note, the title of this individual was "Account Manager" - which includes the word "Manager." Five Star expects Account Managers to manager their days, manage their calls, and manage their clients. We do indeed expect an Account Manager to figure things out on their own. This doesn't mean we won't provide feedback or input on ideas the Account Manager is looking to implement. To the contrary, we would be happy to provide input on ways to solve problems, but it is the Account Manager who is responsible for ultimately figuring things out. We do have structure in our sales presentations to help deliver a consistent client experience, but that does not mean an individual Account Manager can't use their own discretion. We actively encourage Account Managers to share with others what is working, and what they are struggling with in an attempt to improve everyone's performance. Again, we are sorry this individual did not enjoy working at Five Star, and didn't like the freedom to figure things out on their own. We wish them the best in a position that is a better fit for their skills and work environment.

Explore other reviews about Essential Engine

5.0
5 Jan 2023
Recommend
CEO approval
Business outlook

Pros

* Fantastic support and continuous training form the Management Team * Managing and growing your book of business * Getting to work with same clients every year and building relationships *Fun team atmosphere and a great group of people to work with. *No cold calling and lead hunting on your own. Appointments are set for you.

Cons

The company is fairly small so there is not a ton of room for advancement and changing a career path.

1.0
3 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Work from home and take advantage of missed appointments (don't worry they're sales calls) that are "disguised as your client winning an award" If you like the lack of management - I guess that's a plus too-

Cons

Where to start- They will only give you clients that have heard this sales pitch / video you make them watch every year for the last 10+ years. Even the top sales people around won't stand a chance when they are just waiting to hang up the moment you try to open into a sales pitch. 5 months of working there, not a single one on one. They actually told us to listen to our own calls after hours (salary, not hourly) and they expected us to have those ready for them (but of course they never followed up on that because they lacked doing one on ones) Your appointment didn't answer? No free time for you. They expect you to cold call from a list in between your calls so don't expect to have free time to enjoy working from home. (The moment I realized this I never once made these cold calls because I was specifically hired as an inbound appointments) - It only took them 5 MONTHS for them to realize I wasn't even doing that lmao (again shows how amazing mgmt is) All of the extra benefits they mentioned in their job postings are all bs. No 401k, no gym membership reimbursement, it's just a bunch of bs, (there's a reason they are now called Essential Engine instead of 5 star because everyone already caught on to their nonsense.

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