This place is falling apart - Assistant Manager European Wax Center Employee Review

1.0
14 Oct 2023
Recommend
CEO approval
Business outlook

Pros

The few pros were, the coworkers who made the job more bearable. As well as, learning some sales skills.

Cons

Firstly, I would like to let those know who are considering applying here to proceed with great caution. If you end up employed in this district, you will be met with a demanding schedule, or frequently work on your own, negligence from upper management, and a lack of recourses to make your work environment the least bit enjoyable. I want to say that when initially starting, it was a decent place to work and I didn't have many complaints. However, that quickly changed when the previous store manager and district manager were no longer involved with my district. Many of the procedures in place are beneficial to one party, and negatively impact another. Be warned the shift on schedule will say one thing, but you will rarely leave on time. Different promotions for customers were implemented that actively harmed one's ability to meet the demand of the already high sales goals. Yet you are the one to blame, and be at risk of losing your job if you do not perform to their unrealistic standards. It is at a point now, where many employees are hastily, and consistently resigning from EWC. Next to nothing is seeming to be done to remedy this. Leaving those who are still there, to pick up the pieces and somehow take on the massive increase of volume and workload. This place seems to not appreciate or commend you when you're overextending yourself for the sake of those who don't even see the value of your work. To them you're a number meant to generate more numbers, often at the expense of the worker and the customer service aspect of the job they constantly pride themselves on.

Explore other reviews about European Wax Center

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Environment fun and commissions was good

Cons

A little difficult in guest situations

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers, supportive team environment, loyal clients, and valuable opportunities to develop professional skills.

Cons

I’d like to raise some concerns about communication and fairness. We are asked to communicate everything, yet often our messages go unanswered or are met with a negative attitude. There is also a sense of favoritism in time-off approvals. Last-minute scheduling changes have disrupted my plans due to lack of notice. I’ve been incorrectly scheduled due to miscommunication, and I’ve had intense shifts without reasonable breaks. Additionally, our manager consistently arrives later than anyone, often when clients are waiting to pay, yet she gives attitude to others for minor delays. On top of that, product management is often last-minute. We run out of supplies like products, creams, or paper, and it only gets addressed when urgent, forcing us to scramble between rooms. I’m bringing these concerns forward because I hope for a more consistent, supportive, and equitable work environment for all of us.

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