Uncertainty for years, culminating in layoff. - Case Manager II EvergreenHealth Employee Review

Tons of benefits. Work life balance.

The hierarchy does not make sense.

Training is decent in that they give you as much time as you need to get comfortable on the phones, helping patients is rewarding.

Lack of clear protocols in place for certain patient/scheduling situations, leading to confusion. Management is more concerned with numbers than the patient experience. Patients complain about the phone systems and PSRs relay the messages to management, however changes are never made. PSRs sit in a loud, crammed environment with TEENY cubicles, so it's very claustrophobic. Work environment can lead to stress. Pay is not enough to make it worth it.