Pros
Training is decent in that they give you as much time as you need to get comfortable on the phones, helping patients is rewarding.
Cons
Lack of clear protocols in place for certain patient/scheduling situations, leading to confusion.
Management is more concerned with numbers than the patient experience.
Patients complain about the phone systems and PSRs relay the messages to management, however changes are never made.
PSRs sit in a loud, crammed environment with TEENY cubicles, so it's very claustrophobic. Work environment can lead to stress. Pay is not enough to make it worth it.