Pros
Helpdesk team are great and super friendly - My immediate colleagues always helped where they could.
Cons
(Gaslight) Undervalued and Underappreciated Employees - No praise for good work, only "work harder". (Gatekeep) No progression - I asked to be given training and access to other areas of the company, but other people were granted that before me. (Terrible Bosses) Bad Management - The Service Manager couldn't even manage to take urgent calls from customers complaining about the service. The poor service was caused by my previous 2 points. Work reviews were terrible and didn't help to better yourself. Only had 2 very brief conversations with him where the only "praise" I was given was that I'd completed my probation, right before I was given a list of future training that was never followed up on. Minimal training - Was only given an hour every now and then to work through a full MS course. I think I received 2 hours overall. Poor Communication - Between different sectors of the company (Sales > BST > Projects > Helpdesk) was appalling. Lack of Ownership of Tasks - no-one would take responsibility for a task, no matter the size, which would leave customers and techs in disarray with no answers. This would also cause knock-on effects for other areas of the business. Nepotism Hires at large in upper management roles. I was eventually made redundant as the Sales team whiffed a large contract. There was no prior announcement that this was going to happen to some employees and was completely out of the blue. Upon reflection, there would have been better mitigation for this.