4.0
25 Jan 2024
Current employee, more than 1 year
Kuala Lumpur
Recommend
CEO approval
Business outlook
Pros
Benefits, gym, food ticket, language learning, online courses, health insurance and partial coverage on dental and optical needs. My team is great and I get along with everyone really well.
Cons
lack of a career plan, few opportunities to grow. Communication is an issue sometimes and head of support could listen a bit more to agents and bring us to the table when making decisions that affect our KPIs. Also, other roles will look down on you if you are a support agent. It doesnt matter how good you are.