19 Feb 2017
Anonymous employee
Expensify.com Response
9yHello REDACTED, I'm sorry to have disappointed you, and I regret saying (or even suggesting) anything that maligns any past employee. I'm not sure what you're referring to, but if I were to guess, it's probably a result of struggling to explain some of the non-obvious decisions made by past employees who are no longer here.
One of the greatest challenges as a CEO is allowing people to make mistakes, such that they can learn from them. Unfortunately when the person leaves before the consequences of the mistake are fully apparent, they don't get the benefit of learning the lesson, while the rest of the company is left to clean up the mess. This can be frustrating for all involved, and I could imagine that creating an environment where it's hard to "save face" for the former employee. However, thank you for the feedback, and I'll aim to do a better job here not just for myself, but for the rest of the team.
As for the comment about a lack of feedback, that one I have a hard time understanding. Between weekly 1:1's, bi-annual 360 reviews, and an increasingly refined PIP (Performance Improvement Plan) process, I actually feel we do pretty well on providing feedback. Furthermore, nobody is ever singled out to be given harder work. Rather, as the scale of the company increases, so too does the burden on each of us. We all see our jobs get more difficult over time, but we don't all respond to that challenge equally.
Finally, as for the Silicon Valley cliches, that's a tough one. We do have a lot of the standard accoutrements, as you mention. But the difference is we pay for it with revenue, not investor capital. So when we throw a party, take the company overseas, build out a nice office, or do whatever it is that we want to do -- we do it because it's what we want, not because we're attempting to live up to a stereotype. And if that does sometimes overlap, then so be it. Because in the ways that matter, I'm confident we are as different from a stereotypical Silicon Valley company as you can be.