Not what it used to be - Anonymous employee Experian Employee Review

The business began in 1980 when GUS's database was commercialised under the name Commercial Credit Nottingham (CCN), so Nottingham is our Heritage. Over the years the business has expanded and we have made acquisition in different location but they are still just as much part of the Experian family. Employee benefits are Experian wide not location centric but because of the geographical spread sites do tend to organise their own local social events. We use market rate data to determine what salaries we advertise roles for and internal increases are dependent on experience, performance and where an employee sits against that range. When bringing people in externally we also consider internal relativities to avoid huge disparity in pay. I am sorry you have a different perspective but I’d like to reassure you that we do not have the widespread issue you suggest. We have recently created a whole team in Business Excellence dedicated to ensure teams/individuals that need to be competent have the education they need. This team have also run companywide training which every employee has the opportunity to sign up for, last year we had approximately 2000 registrations. Our senior leadership team do try and share their time across the numerous sites to share business updates and meet the teams. As we currently operate from 14 different sites they do have to balance site visits with the need to be in particular locations for operational needs/meetings. As a business we are also starting to embrace agile working so that more people can work flexibly so we are seeing more communication via webex/ conference calls rather than physical visits. We want to ensure we have the right people in the right place at the right time and therefore constantly look at the needs of our customers and how best we might serve them. However I would stress that employees on fixed term contracts are in the minority and only used were it makes operation sense. We don’t have any current plans to consolidate all satellite offices into Nottingham as we appreciate both the skills available in other locations for hiring and the existing capabilities the current staff have built up over many years. Thank you for taking the time to leave a review.