Experian

1.0

31 May 2020

Technical support analyst

Recommend

CEO approval

Business outlook

Pros

Looks good on my CV

Cons

I would give 0 stars if I could but the lowest I could go was 1 star. Throughout my time at Friars House London, I was in a team managed by two young inexperienced line managers. The best day of my career at Experian was when I handed in my badge and laptop on my last day. The first line manager was clueless and had no idea what was going on in our daily work lives and also had an ego and could not take any criticisms and had very poor people management skills. The second manager who succeeded him had a good idea of what was happening in the team and had better people management skills but often had her hands tied by senior management and found it hard to keep everyone happy. Flexibility was non-existent. There were mechanisms in place to make this role flexible and agile but both my line managers and senior management refused to let that happen and had us turn up and leave at a set time every day, which was one of the major reasons I left. Career progression was also non-existent. For university graduates like me, we see this entry-level job as a stepping stone, so after a little more than a year, I started getting sick of it and as there was no room to progress internally, I moved onto pastures new and made the best decision of my life back then to leave. Senior management were ineffective. They had high expectations and yet were good at creating barriers for us. The P4G was a fairly bad ratings system but at least it somehow got the job done. It was replaced by "Elevate" which was a mess and a fiasco, not only useless, it also took up a lot more of our precious time that could have been used for our personal development. I got the same rating whether I worked my socks off or did just the bare minimum to get the job done. Over time, I saw no point in giving my all so I did the bare minimum. The rating system is flawed and does not reward hard work. All in all, if you are a junior employee at Experian, get the FTSE100 experience and stick it on your CV then leave.

Experian Response

Thank you for taking the time to leave your feedback. One of our priorities particularly at this time is flexibility and understanding – we have made changes to ensure that working from home can be accommodated as much as possible for all of our roles. In some instances, for example, a customer service role with contracted service hours, flexibility can be trickier but we have fully transitioned to working from home, and feedback from our colleagues suggests this has gone very smoothly. Progression is a big area of focus for us, and managers within this department have all completed further training and guidance in line with the Experian learning programs on how to coach and get the best from their teams. Further to this, we do try and cultivate a culture of transparency around career goals and actively having discussions in individual 1:1s and team meetings around progression, particularly as we have a lot of colleagues who find our customer service roles as their first step to growing within Experian. Whilst we appreciate re-organization is a change, this has opened up new career pathways from a number of teams into other areas and is supported by our senior leaders. Thank you for your feedback regarding Elevate, our tool that is used to capture goals and personal development. Full training and support is provided to ensure the tool best supports objective setting and achieving development goals. Feedback from our employees suggests that Elevate is proving to be a critical tool in setting and measuring goals and aiding development conversations, and as part of our manager training have made strides to ensure this is a valuable activity. That said, we’re sorry to hear that this was not your experience at the time of your employment. Our priority is ensuring that our people-first culture is continually improving to provide the best possible experience for every employee. As a global company, we do our best to come together as One Experian to collaborate and innovate but we know that progress is a continual process that we will continue to work towards. Thank you again for your feedback as we truly translate these comments into our actions. -Senior HR Representative

Dreadful management, dismal outlook, zero progression prospects, zero flexibility - Technical Support Analyst Experian Employee Review

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