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Extended Stay America

Is this your company?

Dangerous - General Manager Extended Stay America Employee Review

1.0
9 May 2022
Recommend
CEO approval
Business outlook

Pros

"You are the CEO of your own hotels" This is not a pro until you know how to do your job. which I wasn't trained for until well into my tenure.

Cons

No assistance from the top. I was dropped into a position with virtually no training. Held to a standard i was not shown how to meet. My training consisted of bits and pieces of information given to me after mistakes were already made. I have yet to feel supported in my role. The company termed all the tenured employees when i was hired so that i had no one to turn to for guidance. I was left to flounder and create bad habits and face standards that were nearly impossible to execute given my ability to understand or use the resources at my disposal. I have been assaulted on MULTIPLE occasions with the management team at first telling me it was pointless to get security and then throwing the responsibility to get said security to me rather than the hundreds of above site leadership who im sure could have taken care of this in a manor of days.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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