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Extended Stay America

Is this your company?

Run! - Manager Extended Stay America Employee Review

1.0
20 Dec 2023
Recommend
CEO approval
Business outlook

Pros

The best thing is your fellow team members. I’ve met some of the greatest peers and I plan on remaining that way with them.

Cons

Bare bones management. Unsupportive, unreliable “we care” mentality. Leadership needs to really investigate but the truth of the matter is the call is coming from inside the house. Evictions overran hotel and instead of addressing concerns it’s blame the manager for not succeeding when the clientele of eviction guests outnumbered the actual paying guests. Items not fixed, costs cut, daily conversations being berated, cursed at, threatened, called vile names by guests. Higher leadership when addressed asking what I did to cause it? No work life balance even though they talk about it, no mutual 180 on our managers that was promised years ago, just blame the low level management for everything and preach accountability but never take self accountability for their own actions. There is so much more I could write about favortism, pay disparity for POC and LGBTQ+ peers, about a toxic culture of comments made by leadership and behaviors. Kicking managers out of their positions to sell, kicking people out of their places offering no support, I mean, I could say all that but simply put- Run.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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