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Extended Stay America

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Low pay & High task completion expectation - Guest Service Representative/Night Laundry Extended Stay America Employee Review

3.0
14 Jan 2025
Recommend
CEO approval
Business outlook

Pros

ESA has a benefit of good managers for oversight. Select few associates with proper superior training in multiple positions. Offer opportunities of cross training if you are considering a different position in the hotel operations.

Cons

Extreme exposure to intense micromanagement of the District Managers. Poor adherence to Federal and State payroll guidelines. Human Resource is not effective in ensuring safe working environment. Some General Managers are 'fill-in' managers to make a District look good regardless of poor hotel up keep. Some associates demand respect and request granting based upon internal relationship with management, and seniority(allegiance to the company).

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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