A Warning to Partners, Stakeholders, and Investors - Anonymous employee FINSYNC Employee Review

To the partners, stakeholders, and investors connected to this company — including highly integrated public partners such as WaFd — if you believe the instability or potential failure of FINSYNC would be an isolated event with no downstream impact to customers, vendors, employees, or integrated financial partners, you are very much mistaken. There are real businesses and real people depending on these systems. Many employees stayed far longer than they should have out of loyalty to customers and coworkers, even while repeatedly going unpaid and being told relief was coming. Trust was placed in the CEO to do the right thing, and that trust was ultimately broken. Some employees have now gone unpaid since 4/15, approaching six weeks without compensation, while still being expected to continue supporting customers and maintaining operations. These are people with rent, mortgages, daycare expenses, car payments, insurance premiums, groceries, and medical bills. Some employees are now in the impossible position of not qualifying for hardship programs or unemployment benefits because they have technically not been terminated despite not being paid. The most heartbreaking part is that employees were expected to continue supporting customers, exceed expectations, process critical operational work, and maintain professionalism externally while internally facing uncertainty, fear and worried they can't meet their own personal financial obligations. No employee should be placed in that position.