Pros
Pay is reasonably competitive and they lure you in with fake niceties.
Cons
This is one of those companies that claims they are a "family". When you hear this, run. Don't walk, RUN. The only people you should believe that say this are your grandmother and Olive Garden. What they actually mean by "Family" is their close knit group of sycophants up top can get away with anything while everyone below them is expendable at the flick of a wrist. For my first SIX months at this company I received ZERO feedback much less barely any contact from my "manager". As other reviewers stated, I was 'thrown to the wolves' and left to lean on my coworkers for help in getting started. I was receiving access to critical resources that were necessary to perform my duties that I should have had on day one over SIX months later that I had no idea existed. Also, client documentation here is an absolute joke. All the information of all the clients is in the minD Of one individual. The bones for documentation exist, however, it is a vast wasteland of nothingness. Instead, information is spread across dozens of annoying little "security" sites. Oh, a client asks for something as simple as the wifi password? Lets make the client real unhappy by spending 20 minutes digging for it. That's another thing, its as if they are actively trying to upset clients here. Coordinators throw tickets at queues with no regard for urgency (oh and don't you dare think about taking a ticket early, this will screw up your performance algo and make you look bad) and then wonder why the client is mad that their request took so long. If these clients only knew how much better they could have it with other msp's they'd be gone in seconds. I was told that due to my senior position I would be receiving 5-7 tickets a day at most. This was a lie. They claim they are a "as long as the job gets done" kind of company. This is also a lie. As others have stated, if you do good work they just pile on more and I was completing 12-15+ tickets a day while others would basically get an afternoon off. They will stack you with endless tickets and then have the gall to complain about "MiCroSoFt CeRtiFiaTioNs". "Oh, we'll block off time in your calendar so you can study". And then what? Will the little wizard of Oz behind the curtain that is the performance algorithm take this into account? Doubtful. You will get burnt out, at which point, you may become complacent and just give up. Management does not care and they absolutely do not have your back when it comes to rude and vicious clients. You are just another cog in the machine and moment you squeak or throw your hands up... see ya.