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Faced The Facial Studio

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Money got the best of CEO - Licensed Esthetician Faced The Facial Studio Employee Review

3.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

This business pays an hourly wage plus commission and fills your books for you, which is a plus. Their facials are very detail oriented which is something I loved about working here.

Cons

I started when the company was fairly new. When I started, pay was amazing, I had a 401k, my first day on my own as an esthetician my book was completely full. Slowly, once we started getting more popular, ethics of the company went downhill. The CEO is a sweet woman who I’ve met personally, and I believe she had an amazing vision starting this company. We began to see lots of changes very quickly before our eyes. Employees started getting paid less hourly and less commission, but the price of services went up- SIGNIFICANTLY. Us estheticians were trying to get skincare brands that were research backed and good, reliable brands, but management wanted to do their own research even though none of management were licensed estheticians, and they would opt to stick with expensive luxury skincare instead. I work 2-3 days a week and I was held to a standard of of the same rebooking and sales percentage as a full time, 40 hour employee and if I didn’t meet those percentages they would take clients away from me and I’d have an empty schedule, but still be expected to show up to work. Our lunch slots would be deleted in order to fill schedules with as many clients as possible, and still be expected to complete our client charting, completely clean and sanitize our room for the next client, all with less than 5 minutes turnover in between clients. And if we were running behind, we would get reprimanded. The ceos brother was in charge of inventory but would NEVER order anything when it was out of stock and we’d be out of stock of products for weeks and weeks. It was once a passionate place where I could express my skill, and quickly became obvious that everything was being done for more money. Employees would talk about how they were struggling because they had clients taken away from their schedule, and the CEO would show up with 4k YSL boots and 2k YSL belt on. It was obvious where we stood vs them. I hated to leave this company, but I began to hate showing up to work for a skill I paid thousands in school to master. It’s a shame.

Explore other reviews about Faced The Facial Studio

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I have worked at Faced for 5 years & have nothing but good things to say. - The staff at each studio are really friendly and great to work with. We are constantly learning from each other. Management is great & always ask for our input on things. The owner is very involved & truly one of the best bosses I have ever worked for. - Our clients are fantastic. The membership is really popular and guarantees your schedule will be consistent month to month. You will make long lasting relationships with your clients. - This is a position with potential to make great money but you get what you give. If you are a hard, motivated worker you will be happy. - Flexible time off & benefits. - Like any company, (especially the beauty industry) people do come and go.. for a multitude of reasons, but there is a large group of us (at all locations) that have worked here successfully for years without any problems. Don't believe everything you read.

Cons

Nothing bad to say - .

2
2.0
29 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Gratis incentives, customized treatments, friendly coworkers. I have worked with estheticians and studio hosts who are resilient and professional. We have single handedly maintained the brand’s reputation while management offers little to no support.

Cons

While FACED is marketed as a "community," the reality is a high-pressure environment where resources are allocated due to favoritism. This creates a divide between staff rather than improving the "family" atmosphere management claims to value. The most concerning shift during my 3 years at Faced was the transition of the pay structure. By moving from a percentage-based commission to a flat-rate fee, the company detached service price increases from employee compensation. This allows the business to scale its revenue without sharing those gains with the providers responsible for the work. Additionally, new hires are being brought in at rates significantly below industry standards, leading to a noticeable decline in morale and transparency. I will also take this time to point out, as a white employee, that the disparity in how POC staff are treated versus their white counterparts is impossible to ignore. There is a distinct sense of who leadership considers "brand-aligned" and who they consider "disposable," which is particularly distasteful given the local demographic.

3
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