12 May 2024
Fast UK Parcel Response
9moHello,
We’re sorry to hear about your experience and understand how frustrating these situations can feel. We greatly value the hard work of our drivers and never want anyone to feel they are being treated unfairly.
At the same time, we want to reassure you that deductions for fines, fuel, or vehicle damage are only made in line with documented policies, which are explained to all drivers. We do not take these matters lightly, and if you believe an error has occurred, we strongly encourage you to contact management directly so we can review the details together.
Your feedback is important to us, and we are committed to improving communication and ensuring fairness across the team.
Regards,
Fast UK Parcel Team