Pros
The people I work with. Amazing hard working people who do everything in their power to make store a success even though odds are stacked against them before the doors even open
Cons
Chronic pay especially when you are expected to work like a donkey at short notice working well over contract with absolute no gratitude. Head office give stupid unrealistic communication. All fine for them sitting at a desk going home to their families at 6 while we action the decisions which 99% of the time isn't appropriate for every store and work late with no extra pay. Head office speak to stores in the most distainful tones from their desks however in store you must focus on customers, train staff, process delivery, replenish the store, remerchandise the store, aim for unachievable budgets in sale, conversion, ATV, ATQ, Order in store, do inspirational noticeboards, appraisals, pdps, fill in yearbooks.personal effortless and loved? Not the staff anyway. Customer service are the furthest from what they should be they are an embarrassment to the company. Who do not take responsibility for errors that occurred on their side but leave stores to talk to disgruntled customers and in turn store lose customers when the fault was nothing to do with them Hr the most unhelpful department who are not even trained just read from a manual. Company is growing too quickly so while the little people in stores are worked to the bone selling cheap quality product for too high a price and dealing with unhappy long term customers returning items, company is opening new bigger stores who aren't making the money expected, so the stores that were the core of the amazing fat face that sold unique amazing quality items and are the reasons fat face is what it is today are been closed. Reason customers are leaving is because the quality isn't there so they go elsewhere that has nothing to do with the stores. Fat face was an amazing company to work for and had an amazing ethos now the people sitting in the board room are getting richer and the staff are getting more stretched,and totally feel unappreciated. Life is out there maybe for the big guns but not for the people who work so hard in stores. With condescending values we must display but it's not resonated in head office. No doubt CEO will hop in his expensive car with a lovely full bank account very soon and not long after Fat face will crumble, Google the CEO it's how he works. Off course there are amazing speeches about without the stores fat face wouldn't be what it is to try and encourage crew to fill the big boys wallets while we struggle to get through the month. As CEO said before if your not happy go and that's what I did and have found my life my family my happiness and a decent paid job. Life is out there straight out the front door of fat face