The worse experience in banking ever - Lead Customer Service Representative Fifth Third Employee Review

1.0
6 Feb 2012
Recommend
CEO approval
Business outlook

Pros

Compensation is decent with many branches to transfer if closer to home.

Cons

Fifth Third creates a hostile environment in the branches. Points are harder to get, year after year. It becomes a hostile competition among coworkers, and a fight for points. Tellers are salespeople. They are expected to sell, and most of the time seal the deal. They do exactly what the personal bankers do, minus the pay and actually inputting it into the system. Branch Managers are very competitive, and will do whatever it takes to be number one (even if it means throw you under a bus) Too much paperwork and meetings about how you're going to do something. Its all about numbers! If you want a promotion, you better be PERFECT and EXCEEDING in sales goals, and customer service scores. The hiring process takes entirely too long. The only thing that is good about working for Fifth Third, is the pay. So if you can handle all the bad (sell your soul) for the pay, you will love it. Otherwise, it will make you hate banking altogether.

Explore other reviews about Fifth Third

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and benefits

Cons

Working with the general public

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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