Okay for a first banking job but very few opportunites to advance and low hours. - Customer Service Representative Fifth Third Employee Review

2.0
19 Mar 2013
Recommend
CEO approval
Business outlook

Pros

Willing to hire in with little expierence. Benifits for PT employees. Willing to hand out more responsibilities. Compensation for reaching goals. Competitave pay with yearly raises based on performance.

Cons

Referral Goals have become rediculous. What qualifies as a referral has changed as well as the type of accounts making it very hard to convience people to open accounts. Payouts for success have gone down. Cuts have been made across the board with management and tellers. This has caused a staffing shortage and PT tellers are now kept to 20 hours with high traffic and low employees causing long lines and high stress. Company just overhauled all their personal accounts and are about to do business accounts as well. There is very little information and preparation for the employees, lots of uncertanity, and the bank has now made it difficult for customers to bank there. I wouldn't bank there if I wasn't an employee.

Explore other reviews about Fifth Third

5.0
22 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Loved working here even though it was for a short period of time. Staff so great and management is lovely! I hope to return after i am done with college.

Cons

No cons, everything was good

3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

Cons

It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

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