Progressively better. Always improving. - Senior Customer Service Representative Fifth Third Employee Review

5.0
29 Sept 2013
Recommend
CEO approval
Business outlook

Pros

Great improvements have been made over the last 5 years in Fifth Third's working environment. Excellent training lets you know exactly what is expected. Fifth Third capitalizes on your strengths. Benefits are great. They provide bank related college tuition reimbursement. There are amazing managers who encourage advancement within the company. There is integrity in only doing what is best for our customers. Bonuses are given for excellent customer service. Teamwork is valued and communication is open.

Cons

Many young freshly graduated college students use 5/3 for employment until they find a job in their desired field, thus a high employee turn over.

Explore other reviews about Fifth Third

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

Cons

It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

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