Does not value their employees - Personal Banker II Fifth Third Employee Review

1.0
18 Aug 2023
Recommend
CEO approval
Business outlook

Pros

They recently updated their PTO bucket to provide a "better work life balance". The pay is decent and they do offer health insurance, dental and vision.(comparable to others in the industry)

Cons

High pressured sales goals. Empty promises about incentive compensation. You make work yourself down to bones and they would still tell you that you're not doing enough. I asked for PTO on several occasions (a year in advance) and it would go unapproved because PTO time around holidays are reserved for employees that have children. Management would claim that we were fully staffed with one full time teller and a part time teller to run a high foot traffic branch, causing the bankers to spend most of their work time being a teller. During a banker meeting hosted by the regional managers, we were told to advertise ourselves and fifth third by going door to door to people's homes outside of work hours to provide individuals with our business cards to "build our businesses" (extremely unsafe). Technology is extremely outdated and I spent most of my day waiting for my computer to load so I can attempt to process basic every day transactions. Health insurance has a high deductible. Management frequently asks for feedback but then provides defensive responses to suggestions, making you feel small. Partners within organization are difficult to work with. No overtime is allowed but you are often required to stay late to make outbound sales calls and required to take longer lunches or come in late some days to make sure you don't get any overtime pay.

Explore other reviews about Fifth Third

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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