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      Figure

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      Figure reviews

      Working hard does not equal success in Figure - CSA - Customer Service Associate Figure Employee Review

      1.0
      11 Apr 2025
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Healthcare, food, and time off benefits.

      Cons

      Lack of leadership and management. No opportunity to grow and advance internally unless you are friends with upper management and play into the office politics games they play If you have ambition with a variety and experiance skill set of leadership, training, and business skills, then this place is not for you. They do not appreciate and value their employees and will give you more responsibilities and a title without the pay. It's good for people that are starting out as their first corporate job and a good stepping stone to learn about home equity lines, real estate, and corporate business setting. However, it is like a high school and can confirm and acknowledge the prior negative reviews are 100% accurate. I do hope they find a solution to try to improve their work culture and most of all change up their leadership with actual people with experiance and not just some person they hire because they are good friends, or play good at office politics. Please stop passing up good hard-working people that have been there for years and expanded their knowledge on the product and enhanced trainings and projects for Figure.

      avatar
      Figure Response
      1y
      Thank you for taking the time to share your experience. We're sorry to hear it didn’t meet your expectations and have shared your feedback internally with our teams. Figure is focused on improving how we support and grow our employees. We’ve implemented a formal promotion and compensation review cycle, which occurs twice a year. While it doesn’t guarantee adjustments, it ensures we regularly evaluate performance and contributions across the organization. We appreciate your feedback—it helps us continue to build a better, more supportive workplace. We wish you the best in your next chapter.

      Explore other reviews about Figure

      5.0
      15 Jun 2026
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      I have been with Figure for 5 years, starting as an Associate Engineer and growing into a Senior Engineer. This company has genuinely changed my life and helped me build the kind of future I dreamed about when I was first starting out in college. I’ve worked alongside truly excellent engineers, been given meaningful growth opportunities, and have been more than fairly compensated along the way, including raises that kept my pay highly competitive even between promotions. The work is engaging, challenging, and keeps me sharp. The culture is one of the best parts of the company: a rare blend of fast iteration, high ownership, strong engineering talent, and controlled chaos in the best possible way. Figure moves quickly, embraces emerging technology, and continues to grow without losing the energy that makes it exciting to work here.

      Cons

      The pace may not be for everyone. Figure has a startup-like culture where things move fast, priorities can shift, and teams are expected to adapt quickly. I personally find that refreshing and motivating because it keeps the work from becoming monotonous. However, people coming from environments where change is slower or processes are more rigid may need time to adjust.

      1.0
      10 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Free health insurance, the option to work from home, pay was good.

      Cons

      They hire and fire at will. They have no real training program. They throw all this stuff at you and advise to take notes, then they tell you that you have 3 assessments to take. They tell you that you cant look at any of the documents or tools that they provided to you to do the job. How they expect you to know all that is impossible. Then they let you to believe that you passed and put you on the floor doing the job. Two days later they call you after you go home, to say oh you didnt pass training.. You didnt get the score of 85. Did not matter that I was doing the job and getting high QA scores. and they dont let you repeat training, they just fire you. You are just a number to them and not a human being.

      avatar
      Figure Response
      2w
      Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. We recognize that effective onboarding, training, and communication are critical to employee success. Feedback like yours helps us identify opportunities to improve, and we continuously evaluate our programs, resources, and support systems to better equip employees for their roles. While we strive to foster an environment of collaboration, transparency, and growth, we know there is always room to learn and improve. We appreciate your perspective and wish you the very best in your future endeavors.
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