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Firestone Complete Auto Care

Engaged employer

Overworked and undervalued - C Level Technician Firestone Complete Auto Care Employee Review

1.0
26 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Provide your own tool box and tools for free (California) Great exercise finding a lift to use or going back and forth to your tool box Flag hours are underestimated Minimum pay no matter how many ASE’s you have All the time away from your family you could ever want

Cons

Provided “tools” consist of one small tool box with most of the tools missing or in use by someone else if not missing. Good luck flagging hours unless you pony up your own stuff. If lifts don’t work they use the bays for tire storage Oversized vehicles, you’ll be doing those on the ground with same underestimated flag hours. McDonald’s pays more than you’ll make here as an ASE certified auto technician No pay increase unless you quit and then it’s just a stop gap until they find your replacement.

Explore other reviews about Firestone Complete Auto Care

5.0
16 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Weekly pay long hours and decent pay

Cons

Long days. Need higher pay

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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