employer cover photo
employer logo
employer logo

Firestone Complete Auto Care

Engaged employer

Changes need to be made - Lead Technician Firestone Complete Auto Care Employee Review

1.0
22 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Where I was working at, there really isn’t anything good to say. Some of the employees were good to work with.

Cons

Where to begin. I would say I can deal with the lying, bullying, throwing objects, playing favorites, lying and stealing from customers, grown adults throwing a 2 year old tantrum. Where I draw the line is racism. After being called the “N” out of hate and anger by someone who isn’t even that ethnicity. happened while up front where the customers are along with the store manager. When I had a conversation with the store manager and service manager about it, I was told that this individual had been talked to and it wouldn’t happen again. The individual even admitted to saying it to me twice. This same individual who threatened to bring a firearm and shoot another employee, who steals from the company, is allowed to continue employment and still use racist language towards people. After that I knew I had to remove myself from Firestone when the use of the word got worse and more frequent. This is not the Firestone I started with. The Firestone I remember would have terminated everyone involved on the spot. There used to be a zero tolerance policy in place. I guess that doesn’t exist anymore. I turned in my typed two week notice, worked my two week notice and left quickly and quietly. No one talked to me about why I was leaving or even tried to get me to stay. My advice to anyone reading this, if you plan to work for the company, whatever store it might be, go in and talk to everyone at that store. Get a feel for how it is before committing to work at a place you might regret going to later on.

Explore other reviews about Firestone Complete Auto Care

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

See reviews by: Helpful|Rating|Date|All